Embed the quality culture in the organization: The iCare program
Danone’s Quality teams drive the Company’s “iCare” quality culture program, constantly developing a strong and shared quality culture.
This program was initiated in 2016, integrating quality as a key component at every level in the Danone organization. Danone’s quality concept encompasses quality of products and services provided to consumers and customers, and extends to labor, relationships with the ecosystem and the business processes.
The program is structured around four key drivers: fostering employee quality awareness and ownership, promoting visible leadership commitment, ensuring that Quality and Food Safety messages are consistent and well understood, encouraging and promoting peer involvement and interactions.
To assess maturity of Danone’s quality culture, an initial diagnosis was done in 2016 and followed by a new assessment mid-2018 (Danone’s Culture of Quality Index). These two evaluations cover nearly all of Danone’s subsidiaries, across all Businesses and geographic areas. It was performed through internal employee campaigns, on a voluntary basis.
In January 2018, we organized the first iCare Awards to highlight and recognized the most impactful quality achievements driven by culture of quality mindset and behaviors. Driven by this success, we decided to renew the awards annually.
Identifying Food Safety emerging risks with our Horizon Scanning process
The Horizon Scanning process allows Danone to identify and anticipate emerging Food Safety risks and proactively implement mitigations plans. While initially focused on risks supported by scientific rational, the process now also looks at risks perceived by civil society in order to tackle both physical risks for consumer health and civil society concerns.
For more information, refer to our 2018 Registration Document.
Implementing a strong internal food safety management system
Danone is an active member of the Global Food Safety Initiative (GFSI), a pillar of the Consumer Goods Forum (CGF), which focuses on improving food safety management systems.
Our objectives include obtaining certification according to FSSC 22000, one of the certification standards recognized by the GFSI, for all our production sites by 2020. We also require third parties to obtain a food safety certification recognized by the GFSI.
Danone goes beyond simply implementing and complying with FSSC22000 certification and has developed an audit guide that considers its own requirements, extending beyond the provisions of the international standards.
For more information, refer to our 2018 Registration Document.