OFFER SUPERIOR FOOD EXPERIENCES AND INNOVATE, ALWAYS

OFFER SUPERIOR FOOD EXPERIENCES AND INNOVATE, ALWAYS

We commit to the highest quality and food safety standards. We stand for sustainably sourced ingredients; for naturality and transparency; and for simple recipes and clean labels. Supported by strong innovation capabilities, we believe these are key fundamentals to create superior food experiences for people, as this will remain the first driver of healthier and more sustainable choices.

 

We commit to the highest quality and food safety standards. We stand for sustainably sourced ingredients; for naturality and transparency; and for simple recipes and clean labels. Supported by strong innovation capabilities, we believe these are key fundamentals to create superior food experiences for people, as this will remain the first driver of healthier and more sustainable choices.

 

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OUR 2018 PERFORMANCE

For more information, refer to the Innovation in action section.

Danone seeks to provide consumers and customers throughout the world with products and services of excellent quality daily, and to make quality a fundamental value of the Company.

OUR APPROACH TO QUALITY AND FOOD SAFETY

Danone’s Food Safety and Quality approach relies on 4 pillars:

  • Be trusted: We have the duty to ensure that all our stakeholders trust our products and services and to do so, we engage all our teams, as well our suppliers and partners. We design, manufacture and deliver products and services that meet regulatory requirements and the highest Quality and Food Safety standards.
  • Be preferred: Consumption habits are changing, and Danone wants to face these new challenges and play a significant role in this food revolution.
  • Be efficient: Danone develops efficient processes to reach sustainable operational excellence. We also foster internal and external collaboration to leverage collective intelligence and expertise and listen to consumers to continuously improve our practices, ways of working and performance.
  • Be proud: Danone believes that nothing is as powerful as mindset and behaviours. We aim for each employee to "Live Quality" and be an ambassador of our products and services, being proud of everything we do everywhere, every day. This is done through our "iCare" program.

 

For more information, please refer to our Danone Quality & Food Safety Commitments and to our 2018 Registration Document.

CARRYING OUT OUR QUALITY AND FOOD SAFETY STRATEGY

Embed the quality culture in the organization: The iCare program

 

Danone’s Quality teams drive the Company’s “iCare” quality culture program, constantly developing a strong and shared quality culture.

This program was initiated in 2016, integrating quality as a key component at every level in the Danone organization. Danone’s quality concept encompasses quality of products and services provided to consumers and customers, and extends to labor, relationships with the ecosystem and the business processes.

 

The program is structured around four key drivers: fostering employee quality awareness and ownership, promoting visible leadership commitment, ensuring that Quality and Food Safety messages are consistent and well understood, encouraging and promoting peer involvement and interactions.

 

To assess maturity of Danone’s quality culture, an initial diagnosis was done in 2016 and followed by a new assessment mid-2018 (Danone’s Culture of Quality Index). These two evaluations cover nearly all of Danone’s subsidiaries, across all Businesses and geographic areas. It was performed through internal employee campaigns, on a voluntary basis.

 

In January 2018, we organized the first iCare Awards to highlight and recognized the most impactful quality achievements driven by culture of quality mindset and behaviors. Driven by this success, we decided to renew the awards annually.

 

Identifying Food Safety emerging risks with our Horizon Scanning process

 

The Horizon Scanning process allows Danone to identify and anticipate emerging Food Safety risks and proactively implement mitigations plans. While initially focused on risks supported by scientific rational, the process now also looks at risks perceived by civil society in order to tackle both physical risks for consumer health and civil society concerns.

 

For more information, refer to our 2018 Registration Document.

 

Implementing a strong internal food safety management system

 

Danone is an active member of the Global Food Safety Initiative (GFSI), a pillar of the Consumer Goods Forum (CGF), which focuses on improving food safety management systems.

 

Our objectives include obtaining certification according to FSSC 22000, one of the certification standards recognized by the GFSI, for all our production sites by 2020. We also require third parties to obtain a food safety certification recognized by the GFSI.

Danone goes beyond simply implementing and complying with FSSC22000 certification and has developed an audit guide that considers its own requirements, extending beyond the provisions of the international standards.

 

For more information, refer to our 2018 Registration Document.

OUR 2018 PERFORMANCE

iCare program

 

The 2018 results show a significant improvement in Danone’s Culture of Quality Index.

+7,5 

points on a 100 points scale.

They highlight the progress in quality awareness at Danone. Improvement was noticed in all aspects of quality culture and its key drivers, correlated to the iCare program actions. Based on these results, all Business or Function representatives are defining new action plans to continue reinforcing the quality culture at Danone.

 

FSSC 22000 certification

 

159

FSSC 22000 certification audits (compared with 140 in 2017) were completed by independent certification bodies. As of 2018, December 31st, following these audits, 155 production sites are certified and 4 are underway (Production Site Food Safety scope, see our Methodology Note).

PERFORMANCE 2018
74%

FSSC 22000 certification rate (Food Safety production sites Scope, see Methodology Note) (67% in 2017)

TARGET
100%

FSSC 22000 certification rate by 2020

Internal food safety audits

27

internal food safety audits (compared with 46 in 2017) were conducted in-house by the Global Food Safety Audit team. The decrease is mainly related to organizational changes which impacted the audit plan (see Methodology Note).